deal with the information and data you provide to us to enable us to manage your relationship with
website (the "Website"), telephone calls or any other means.
Us means "
1Betpro", our means "all subsidiaries of
Protecting Personal Data
Your Personal Data isn’t just protected by the quality, commitment and high standards of
, it’s also protected by law. The law means that we can only process your Personal Data when there is a genuine reason to do so, and those reasons must be one of the following:
• To fulfil any contract that we have with you, which includes data processing for cash back voucher.
• We have a legal obligation
• Where you have consented to the processing
• When it is in our legitimate interest
• When it is in the public interest
• When it is in your vital interests
When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.
If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.
How long we keep your Personal Data
Whenever your data is kept by
we will ensure that it is appropriately protected and only used for acceptable purposes.
We will keep your data for the period that you are a customer of
If you are no longer a customer of
, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.
Why we process your personal data
Manage customer relationships.
To provide support for our product and services
Create, develop and send marketing
Develop new products and services for our customers
Managing risk for our customers and us.
Prevention of crime
Prevent, detect, report crime
Prevent and detect improper use of our system
To test new products
Learn how our customers use our products
To manage and build better relationship with our customers
If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with products or services.
What use with Collected Information
The information and data about you which we may collect, use and process includes the following:
• Information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email
• Records of correspondence, whether via the Website, email, telephone or personal conversation with our representatives exchange brokers or other means
• Your responses to surveys or customer research that we carry out
• Details of the transactions you carry out with us, whether via the Website, telephone or other means
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House, and broadcast media.
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Social Features of Our Products
If you choose to participate in any of the social features that we provide with our products (such as in forums) 1Betpro may store, record or otherwise process this data.
Personal Data we share with others
PRIMARY: Our associate ecommerce partner for processing cash back voucher code.
We may share your personal data within the 1Betpro group and with these other organisations:
• Sports governing bodies
• Organisations that introduce you to us
• Third parties you ask us (or permit us) to share your data with
• Law enforcement agencies, regulators and other authorities
• Credit reference agencies
• Fraud prevention agencies
• Identity verification agencies
• Third parties necessary to provide products or services which you have requested
We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business.
Data Transfer clause
All our data are stored in cloud storage and is spread across the world. Your data are stored in our nearest data centers.
Rights over your Personal Data
We will help you if you choose to exercise your rights over your Personal Data, including:
• Access to your Personal Data that we hold or process
• Correction of any Personal Data that is incorrect or out of date
• Withdrawing your consent in any situation where we have asked for it, though this will not invalidate any previous processing from when we had your consent
• Lodging a complaint with any relevant Data Protection Authority
• Erasure of any Personal Data that we process
• Restrict processing of your Personal Data in certain circumstances
• Asking us to provide you or another company you nominate with certain aspects of your Personal Data, often referred to as ‘the right to portability’
• The ability to object to any processing data where we are doing it for our legitimate interests
• The ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision
Changes to our Privacy Statement
We may update this policy from time to time, so please review it frequently.